Introduction
Little Gem Holistic Spa respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
This Privacy Policy explains how Little Gem Holistic Spa collects, uses, stores, and protects personal information when you interact with our website, make bookings, or use our services.
By using this website or booking services with Little Gem Holistic Spa, you consent to the practices described in this policy.
Responsible Party
The responsible party for the processing of personal information is:
Little Gem Holistic Spa
26 Goedehoop Avenue
Royldene
Kimberley
South Africa
Phone: +27 63 684 9018
Email: issie@littlegem.co.za
Website: www.littlegem.co.za
Personal Information We Collect
Little Gem Holistic Spa may collect the following types of personal information when you interact with the website or book services:
Contact information
• Name
• Phone number
• Email address
Booking information
• Appointment dates and times
• Services requested
Health-related information
• Skin sensitivities
• Allergies
• Medical conditions relevant to treatments
Website usage information
• IP address
• Browser type
• Device information
• Website activity
Only information necessary to provide safe and effective treatments will be collected.
Purpose of Collecting Personal Information
Personal information is collected for the following purposes:
• To schedule and manage appointments
• To provide treatments safely and effectively
• To communicate with clients regarding bookings
• To provide customer service
• To comply with legal and regulatory obligations
• To maintain treatment records for client safety
Little Gem Holistic Spa will not collect more information than necessary for these purposes.
Consent
By providing personal information to Little Gem Holistic Spa, you consent to the processing of that information for the purposes described in this policy.
Clients may withdraw consent at any time, subject to legal or contractual limitations.
Protection of Personal Information
Little Gem Holistic Spa takes reasonable technical and organisational measures to protect personal information against:
• Loss
• Unauthorised access
• Misuse
• Alteration
• Disclosure
Personal information is stored securely and only accessible to authorised persons involved in providing services.
Sharing of Personal Information
Little Gem Holistic Spa does not sell, rent, or trade personal information.
Information may only be shared where necessary for:
• Legal compliance
• Law enforcement requests
• Protection of rights and safety
Where third-party service providers assist with bookings or website functionality, they are required to protect personal information in accordance with POPIA.
Retention of Personal Information
Personal information will only be kept for as long as necessary to:
• Provide services
• Maintain treatment records
• Comply with legal requirements
Once information is no longer required, it will be securely deleted or destroyed.
Client Rights Under POPIA
Under the Protection of Personal Information Act, clients have the right to:
• Access personal information held about them
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Object to the processing of personal information
• Lodge a complaint with the Information Regulator
Requests relating to personal information may be submitted to:
Cookies and Website Data
The Little Gem Holistic Spa website may use cookies or analytics tools to improve website functionality and user experience.
These tools may collect anonymous data such as:
• Website pages visited
• Time spent on the website
• Device type and browser information
This information does not personally identify users.
Children’s Privacy
Little Gem Holistic Spa offers specialised treatments for babies and toddlers. Personal information relating to children will only be collected with the consent of a parent or legal guardian.
Updates to this Policy
Little Gem Holistic Spa reserves the right to update this Privacy Policy at any time to ensure compliance with applicable laws.
Updates will be published on the website.
Contact Information
If you have any questions about this Privacy Policy or the handling of your personal information, please contact:
Little Gem Holistic Spa
26 Goedehoop Avenue
Royldene
Kimberley
Phone: +27 63 684 9018
Email: issie@littlegem.co.za
Website: www.littlegem.co.za
